Choose SARFAESI, DRT or IBC from one enforcement file

When a loan defaults, bring the loan history, executed documents, security, certified statement of account, valuations and disputes into one account file. Legal Recoveries can confirm enforceability and limitation, and the recovery committee can choose the route before any notice issues.

Starts when

Account classified as NPA (overdue beyond 90 days)
Restructuring or compromise settlement fails and original dues revive
Repayment cheque or NACH mandate returned unpaid
Security at risk: value eroding, or borrower disposing of or diverting assets
Review of an account under recovery finds the current strategy is not working (route stalled, recovery below plan), or facts change materially (court order, new settlement offer, change in security value, assets found)

People in the process

LLegal RecoveriesProcess Owner
CCredit AdministrationParticipating Team
CCollectionsParticipating Team
RRecoveriesParticipating Team
RRecovery CommitteeParticipating Team

The process is a starting point. The standards are yours.

Configure for the bank or lender’s category, permissions and applicable RBI directions. Outsourcing, customer conduct, recovery and reporting controls use the institution’s approved interpretation and delegated authority.

Keep the work connected.

Legal Disputes

Defend borrower lawsuits from one approved fact record

When a borrower sues or escalates, reconcile signed terms, account statements, complaint history, notices and staff accounts into one approved fact record. Legal Disputes can track every filing deadline and counsel can plead consistent positions across consumer, civil and DRT forums.

OCE

Recoveries

Release security only after the settlement is fully paid

Track each one-time settlement instalment against the sanctioned amount, schedule and conditions before closing the loan account. Recoveries can withdraw pending cases, release security, return original documents and issue the no-dues certificate only once every term is met.

FLC

Collections Oversight

Check recovery agent complaints against call and visit records

When a borrower complains about a recovery agent, compare the complaint with the agent's assignment authority, call recordings and visit records. Collections Oversight and Compliance can decide borrower redress and whether the agency keeps receiving accounts.

Explore all Banking & lending processes.

Order for the work. Room for the people.