Repay failed client payouts to the right account

Join the client's payout request, running-account balance, bank payment and return reference to find whether the account or the amount went wrong. Brokerage Operations can re-pay correctly from the designated client bank account, update the ledger and tell the client what settled.

Starts when

Bank returns or rejects an approved client payout
Client reports that an approved payout has not been received or is for the wrong amount
Running-account settlement payment fails for a client

People in the process

BBrokerage OperationsProcess Owner
CClient ServiceParticipating Team
FFinanceParticipating Team

The process is a starting point. The standards are yours.

Configure for the SEBI registration, exchange membership and business activity. Broker, fund, portfolio-manager and investment-adviser requirements are separate.

Keep the work connected.

Compliance

Reconcile client funds and cover any shortfall the same day

Compare client money at the bank, clearing member and clearing corporation with client credit balances, and trace every break to a timing difference, wrong allocation or misuse. Finance can fund any shortfall the same day it is found while Compliance reports it and closes the break with evidence.

Margin Operations

Report client margin only as actually collected

Reconcile each client's collateral and collection records with the margin file and the clearing corporation's rejection or shortfall report, and classify every difference. Margin Operations can submit corrected files before the cut-off and avoid both short-collection penalties and false reporting.

RCC

Broker Compliance

Close authorised person breaches with tested remediation

When an inspection flags an authorised person or branch, trace its client communications, transactions and client balance confirmations against the supervision policy. Broker Compliance can decide disciplinary action on time, protect clients and close the finding only once a sample test shows the breach stopped.

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