Contain suspicious merchants and report them to FIU-IND

Compare a merchant's volumes, ticket sizes, refund and chargeback rates, payer patterns and linked merchants with the business it was approved for. Merchant Risk can decide holds, limits, suspension or termination on preserved evidence while Compliance files suspicious transaction reports on time.

Starts when

Monitoring alert: volume, ticket size, refund or chargeback rate outside the merchant's profile
Customer complaints, fraud reports or law-enforcement request about a merchant
Acquiring bank, card network or NPCI alert on a merchant

People in the process

MMerchant RiskProcess Owner
FFraud OperationsParticipating Team
MMerchant OperationsParticipating Team
CComplianceParticipating Team

The process is a starting point. The standards are yours.

Configure for the entity’s actual role. Payment-aggregator, gateway and lending-partner obligations are distinct; the workflow must use the relevant permissions, partner contracts and reviewed requirements.

Keep the work connected.

Merchant Risk

Activate merchants only on a complete KYC file

For payment aggregators, bring the merchant's CKYCR record or due diligence, beneficial owners, settlement account, website and sanctions screening into one onboarding file. Merchant Risk can approve, condition or decline activation and keep unverified merchants off the escrow settlement list.

Merchant Risk

Verify merchant bank account changes before switching settlement

Tie each merchant change in ownership, business category, website or settlement account to the signed agreement, risk profile and fresh KYC and sanctions checks. Merchant Risk can re-rate the merchant and notify the acquiring bank before settlement moves, blocking account-change fraud.

Merchant Risk

Send acquiring banks one consistent merchant due diligence pack

Reconcile the merchant's KYC, ownership documents, risk rating history, exceptions, holds and every signed agreement version before an acquiring bank review or audit. Merchant Risk can resolve contradictions first and release only what the bank is entitled to see.

Explore all Fintech & payments processes.

Order for the work. Room for the people.