Classify wilful defaulters through a hearing that holds up

Trace each NPA's evidence of diversion, siphoning or disposal of security through the show-cause notice, replies, personal hearing and reasoned orders of both committees. The Identification and Review Committees can classify borrowers, guarantors and promoters on reasoned orders that avoid reversal in court.

Starts when

Account of ₹25 lakh or more classified NPA
Periodic re-examination under board policy
Guarantor refuses to pay on invocation
Forensic or audit evidence of diversion, siphoning or unauthorised disposal of security

People in the process

IIdentification CommitteeProcess Owner
WWilful-Default CellParticipating Team
RReview CommitteeParticipating Team
CCreditParticipating Team

The process is a starting point. The standards are yours.

Configure for the bank or lender’s category, permissions and applicable RBI directions. Outsourcing, customer conduct, recovery and reporting controls use the institution’s approved interpretation and delegated authority.

Keep the work connected.

Legal Recoveries

Choose SARFAESI, DRT or IBC from one enforcement file

When a loan defaults, bring the loan history, executed documents, security, certified statement of account, valuations and disputes into one account file. Legal Recoveries can confirm enforceability and limitation, and the recovery committee can choose the route before any notice issues.

CCRR

Legal Disputes

Defend borrower lawsuits from one approved fact record

When a borrower sues or escalates, reconcile signed terms, account statements, complaint history, notices and staff accounts into one approved fact record. Legal Disputes can track every filing deadline and counsel can plead consistent positions across consumer, civil and DRT forums.

OCE

Recoveries

Release security only after the settlement is fully paid

Track each one-time settlement instalment against the sanctioned amount, schedule and conditions before closing the loan account. Recoveries can withdraw pending cases, release security, return original documents and issue the no-dues certificate only once every term is met.

FLC

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