Implement stressed-account resolution plans before provisions escalate

Link the review period start, lender viability assessment, inter-creditor agreement, approved resolution plan and executed documents to each regulatory deadline. The stressed-asset cell can steer implementation on time, avoid additional provisions and upgrade accounts only after satisfactory repayment.

Starts when

Borrower in default with the bank or any other specified lender (CC/OD: over limit or DP for more than 30 days)
Credit event on a project loan
Early signs of financial difficulty under the Board policy (pre-default plan)
Default during the specified period of an existing plan (fresh plan)

People in the process

SStressed Asset CellProcess Owner
LLegalParticipating Team
CCreditParticipating Team
CCredit AdministrationParticipating Team
FFinanceParticipating Team

The process is a starting point. The standards are yours.

Configure for the bank or lender’s category, permissions and applicable RBI directions. Outsourcing, customer conduct, recovery and reporting controls use the institution’s approved interpretation and delegated authority.

Keep the work connected.

Legal Recoveries

Choose SARFAESI, DRT or IBC from one enforcement file

When a loan defaults, bring the loan history, executed documents, security, certified statement of account, valuations and disputes into one account file. Legal Recoveries can confirm enforceability and limitation, and the recovery committee can choose the route before any notice issues.

CCRR

Legal Disputes

Defend borrower lawsuits from one approved fact record

When a borrower sues or escalates, reconcile signed terms, account statements, complaint history, notices and staff accounts into one approved fact record. Legal Disputes can track every filing deadline and counsel can plead consistent positions across consumer, civil and DRT forums.

OCE

Recoveries

Release security only after the settlement is fully paid

Track each one-time settlement instalment against the sanctioned amount, schedule and conditions before closing the loan account. Recoveries can withdraw pending cases, release security, return original documents and issue the no-dues certificate only once every term is met.

FLC

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