Recover service credits from independently verified failures

Join incident timestamps and service reports to the contract’s measurement and exclusion rules. Have the service owner approve a claim and finance apply the agreed remedy without double counting disputed invoices.

A notice, complaint, missed commitment or disputed amount opens a case.

People in the process

VVendor ManagementProcess Owner
TTechnologyParticipating Team
LLegalParticipating Team
FFinanceParticipating Team

Records it works with

Relevant agreement, policy or governing record
Transaction, performance and payment history
Notices, communications and supporting evidence

The process is a starting point.The standards are yours.

Configure for the bank or lender’s category, permissions and applicable RBI directions. Outsourcing, customer conduct, recovery and reporting controls use the institution’s approved interpretation and delegated authority.

Keep the work connected.

Procurement, Outsourcing & Contracts

Assess material IT outsourcing before supplier award

Compare service criticality, data flows, subcontracts, controls and proposed exit against the bank or NBFC’s applicable outsourcing policy. Bring security, business and legal exceptions to an accountable award decision.

PTLB

Procurement, Outsourcing & Contracts

Negotiate audit, data and continuity rights into contracts

Test supplier drafts against approved access, incident, subcontracting and exit positions; prepare reasoned redlines and track concessions for counsel and risk approval before a critical service is signed.

Procurement, Outsourcing & Contracts

Accept vendor milestones against the actual agreement

Compare signed scope, delivery acceptance, change orders and invoice lines. Ask the technical owner to certify performance and finance to clear an agreed payable, keeping disputed service credits separate.

TFV

Explore all Banking & lending processes.

Order for the work. Room for the people.