Repossess financed vehicles lawfully under the loan contract

Tie each repossession to a valid disclosed clause, the notice served, recovery agent authorisation, signed inventory, police intimation and independent valuation. Collections can recover and sell the asset after a final chance to repay, without exposure to criminal complaints or Ombudsman awards.

Starts when

Vehicle or equipment loan in default beyond the bank's repossession threshold under its Recovery Policy
Collections decides to enforce the contractual clause rather than SARFAESI or a suit

People in the process

CCollectionsProcess Owner
OOperationsParticipating Team
FFinanceParticipating Team

The process is a starting point. The standards are yours.

Configure for the bank or lender’s category, permissions and applicable RBI directions. Outsourcing, customer conduct, recovery and reporting controls use the institution’s approved interpretation and delegated authority.

Keep the work connected.

Legal Recoveries

Choose SARFAESI, DRT or IBC from one enforcement file

When a loan defaults, bring the loan history, executed documents, security, certified statement of account, valuations and disputes into one account file. Legal Recoveries can confirm enforceability and limitation, and the recovery committee can choose the route before any notice issues.

CCRR

Legal Disputes

Defend borrower lawsuits from one approved fact record

When a borrower sues or escalates, reconcile signed terms, account statements, complaint history, notices and staff accounts into one approved fact record. Legal Disputes can track every filing deadline and counsel can plead consistent positions across consumer, civil and DRT forums.

OCE

Recoveries

Release security only after the settlement is fully paid

Track each one-time settlement instalment against the sanctioned amount, schedule and conditions before closing the loan account. Recoveries can withdraw pending cases, release security, return original documents and issue the no-dues certificate only once every term is met.

FLC

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Order for the work. Room for the people.