Restore KYC-restricted accounts with only the documents needed

When KYC falls due or customer records conflict, compare the existing record with the current KYC policy and request only the documents needed. KYC Operations can update the record and restrict or restore the account once Compliance authorises any exception.

What this SOP does

When customer KYC is due or documents conflict, the bank compares records with its current KYC policy, asks only for necessary documents, sends restricted-account exceptions for authorised review, and keeps customer communication and restoration decisions linked to the case.

People in the process

KKYC OperationsProcess Owner
CCustomer ServiceParticipating Team
BBranchParticipating Team
CComplianceParticipating Team

The process is a starting point. The standards are yours.

Configure for the bank or lender’s category, permissions and applicable RBI directions. Outsourcing, customer conduct, recovery and reporting controls use the institution’s approved interpretation and delegated authority.

Keep the work connected.

Legal Recoveries

Choose SARFAESI, DRT or IBC from one enforcement file

When a loan defaults, bring the loan history, executed documents, security, certified statement of account, valuations and disputes into one account file. Legal Recoveries can confirm enforceability and limitation, and the recovery committee can choose the route before any notice issues.

CCRR

Legal Disputes

Defend borrower lawsuits from one approved fact record

When a borrower sues or escalates, reconcile signed terms, account statements, complaint history, notices and staff accounts into one approved fact record. Legal Disputes can track every filing deadline and counsel can plead consistent positions across consumer, civil and DRT forums.

OCE

Recoveries

Release security only after the settlement is fully paid

Track each one-time settlement instalment against the sanctioned amount, schedule and conditions before closing the loan account. Recoveries can withdraw pending cases, release security, return original documents and issue the no-dues certificate only once every term is met.

FLC

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