Hold custodian and RTA errors to the service agreement

Trace a wrong custodian position file, corporate-action entitlement or RTA unit-holder record to its effect on each NAV, investor record or client statement. Fund Operations can demand correction and root cause and compensate investors, while Vendor Management pursues contractual remedies for repeat failures.

Starts when

A custodian position file, corporate-action entitlement or RTA unit-holder record is missing, late or wrong
A daily or weekly reconciliation break is traced to the custodian or RTA
The monthly SLA review shows a breach or repeat failure by the custodian or RTA

People in the process

FFund OperationsProcess Owner
CComplianceParticipating Team
LLegalParticipating Team
VVendor ManagementParticipating Team

The process is a starting point. The standards are yours.

Configure for the SEBI registration, exchange membership and business activity. Broker, fund, portfolio-manager and investment-adviser requirements are separate.

Keep the work connected.

Compliance

Reconcile client funds and cover any shortfall the same day

Compare client money at the bank, clearing member and clearing corporation with client credit balances, and trace every break to a timing difference, wrong allocation or misuse. Finance can fund any shortfall the same day it is found while Compliance reports it and closes the break with evidence.

Margin Operations

Report client margin only as actually collected

Reconcile each client's collateral and collection records with the margin file and the clearing corporation's rejection or shortfall report, and classify every difference. Margin Operations can submit corrected files before the cut-off and avoid both short-collection penalties and false reporting.

RCC

Brokerage Operations

Repay failed client payouts to the right account

Join the client's payout request, running-account balance, bank payment and return reference to find whether the account or the amount went wrong. Brokerage Operations can re-pay correctly from the designated client bank account, update the ledger and tell the client what settled.

Explore all Capital markets processes.

Order for the work. Room for the people.