Rebuild the record behind a disputed client trade

When a client contests a trade or instruction, rebuild in date order the mandate, authorities, instruction evidence, executions or allocations and client communications. Legal can estimate exposure and decide to defend, settle or remediate before the SCORES or ODR deadline, with records preserved.

Starts when

A client disputes a trade, allocation, fee or instruction by complaint, legal notice, SCORES or SMART ODR
An exchange, depository or other market infrastructure institution asks for the record of a contested transaction

People in the process

LLegalProcess Owner
CClient ServiceParticipating Team
OOperationsParticipating Team
CComplianceParticipating Team

The process is a starting point. The standards are yours.

Configure for the SEBI registration, exchange membership and business activity. Broker, fund, portfolio-manager and investment-adviser requirements are separate.

Keep the work connected.

Compliance

Reconcile client funds and cover any shortfall the same day

Compare client money at the bank, clearing member and clearing corporation with client credit balances, and trace every break to a timing difference, wrong allocation or misuse. Finance can fund any shortfall the same day it is found while Compliance reports it and closes the break with evidence.

Margin Operations

Report client margin only as actually collected

Reconcile each client's collateral and collection records with the margin file and the clearing corporation's rejection or shortfall report, and classify every difference. Margin Operations can submit corrected files before the cut-off and avoid both short-collection penalties and false reporting.

RCC

Brokerage Operations

Repay failed client payouts to the right account

Join the client's payout request, running-account balance, bank payment and return reference to find whether the account or the amount went wrong. Brokerage Operations can re-pay correctly from the designated client bank account, update the ledger and tell the client what settled.

Explore all Capital markets processes.

Order for the work. Room for the people.