Resolve rejected mutual fund transactions at the right NAV

Match the registrar's rejected or pending subscription, switch or redemption to the bank receipt, application, KYC record and time of receipt. Investor Services can decide the outcome under scheme rules, correct units at the right NAV and refund or pay out before late interest accrues.

Starts when

RTA exception report lists a rejected or pending subscription, switch or redemption
Bank credit in a scheme collection account cannot be matched to an application
Investor or distributor complains about a transaction, NAV applied or delayed payment

People in the process

AAMC Investor ServicesProcess Owner
CComplianceParticipating Team
RRTAParticipating Team
FFinanceParticipating Team

The process is a starting point. The standards are yours.

Configure for the SEBI registration, exchange membership and business activity. Broker, fund, portfolio-manager and investment-adviser requirements are separate.

Keep the work connected.

Compliance

Reconcile client funds and cover any shortfall the same day

Compare client money at the bank, clearing member and clearing corporation with client credit balances, and trace every break to a timing difference, wrong allocation or misuse. Finance can fund any shortfall the same day it is found while Compliance reports it and closes the break with evidence.

Margin Operations

Report client margin only as actually collected

Reconcile each client's collateral and collection records with the margin file and the clearing corporation's rejection or shortfall report, and classify every difference. Margin Operations can submit corrected files before the cut-off and avoid both short-collection penalties and false reporting.

RCC

Brokerage Operations

Repay failed client payouts to the right account

Join the client's payout request, running-account balance, bank payment and return reference to find whether the account or the amount went wrong. Brokerage Operations can re-pay correctly from the designated client bank account, update the ledger and tell the client what settled.

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Order for the work. Room for the people.