Keep dispute evidence usable after a partner exit

Inventory transaction and customer records, access rights, retention duties and unresolved cases under the signed contract. Legal and operations approve export and deletion steps while preserving evidence for live claims.

A notice, complaint, missed commitment or disputed amount opens a case.

People in the process

LLegal OperationsProcess Owner
SSecurityParticipating Team
DDisputes OperationsParticipating Team
PPartnerParticipating Team

Records it works with

Relevant agreement, policy or governing record
Transaction, performance and payment history
Notices, communications and supporting evidence

The process is a starting point.The standards are yours.

Configure for the entity’s actual role. Payment-aggregator, gateway and lending-partner obligations are distinct; the workflow must use the relevant permissions, partner contracts and reviewed requirements.

Keep the work connected.

Legal & Assurance

Negotiate the actual payment responsibilities in partner contracts

Compare draft clauses for settlement timing, reversals, data, dispute evidence and incident cooperation with the payment flow. Counsel resolves mismatched roles before signing and flags operating controls for each owner.

Legal & Assurance

Assemble regulated-partner assurance without stale evidence

Map a bank or regulated lender’s request to current policies, test results, incident history and subcontractors. Control owners approve disclosure and partner management answers exceptions with a dated, sourced pack.

SCR

Merchant Risk & Partner Onboarding

Approve merchant activation from a risk-ready file

For a payment aggregator, connect merchant identity, business model, settlement account and website checks to its applicable due-diligence tier. Route exceptions to risk and the acquiring bank where required before authorised activation.

OAC

Explore all Fintech & payments processes.

Order for the work. Room for the people.