Resolve channel premium and policy allocation exceptions

Match intermediary collection or insurer bank receipt to proposal, policy and allocation records; investigate reversals or unidentified amounts with finance and the channel. An authorised operator corrects records before cover status or customer communication is affected.

An invoice arrives or an accepted milestone is ready for billing.

People in the process

CChannel OperationsProcess Owner
FFinanceParticipating Team
BBroker or AgentParticipating Team

Records it works with

Signed contract and approved variations
Invoice, order and applicable tax details
Acceptance, measurement or delivery records

The process is a starting point.The standards are yours.

Configure for the insurer, product, distribution model and applicable IRDAI requirements. Claims, underwriting, actuarial and grievance decisions stay with the authorised specialists.

Keep the work connected.

Policy Operations & Distribution

Catch a policy wording mismatch before issue

Compare the accepted proposal, underwriting quotation, schedule, exclusions and add-ons with the document queued for issue. Refer material differences to underwriting so the insured receives the cover actually approved and priced.

Policy Operations & Distribution

Trace an intermediary promise into policy servicing

When a broker or agent disputes cover, reconstruct the proposal, authorised quote, premium receipt, issued schedule and correspondence. Policy operations and underwriting decide the correction or explanation before the mismatch becomes a claim dispute.

BUC

Policy Operations & Distribution

Issue endorsements from an approved change record

Connect the insured’s requested change, effective date, underwriting conditions and premium adjustment. Policy operations verifies the final endorsement against the decision so mid-term cover and billing do not contradict each other.

UFD

Explore all Insurance processes.

Order for the work. Room for the people.