Coordinate a payment incident against partner obligations

Assemble transaction impact, outage timeline and restoration facts alongside network and contract notice rules. Compliance and the responsible regulated entity decide what to report, while operations owns customer correction.

An inspection, incident, assessed signal or proposed operating change requires action.

People in the process

OOperational RiskProcess Owner
PPayment OperationsParticipating Team
PPartner BankParticipating Team
CCustomer SupportParticipating Team

Records it works with

Inspection or incident record
Applicable controls, conditions and approved procedures
Technical findings, photographs and remediation records

The process is a starting point.The standards are yours.

Configure for the entity’s actual role. Payment-aggregator, gateway and lending-partner obligations are distinct; the workflow must use the relevant permissions, partner contracts and reviewed requirements.

Keep the work connected.

Product, Compliance & Regulated Partnerships

Classify a new payment flow before launch

Map who holds funds, contracts merchants, instructs settlement and supplies technology. Compliance and counsel decide whether the business acts as PA, gateway or another participant before product adopts the applicable controls.

PLP

Product, Compliance & Regulated Partnerships

Carry approved payment terms into customer journeys

Compare the signed merchant and partner positions on fees, refunds, privacy and disputes with checkout and support copy. Product owners approve necessary changes before release so live promises match agreed operating roles.

LMP

Product, Compliance & Regulated Partnerships

Verify lending-partner disclosures at each release

For an LSP, compare the regulated lender’s approved terms, key facts and grievance details to app screens and change tickets. Obtain lender sign-off on deviations before publishing the borrower journey.

RPL

Explore all Fintech & payments processes.

Order for the work. Room for the people.