Prepare quality and short-delivery claims for decision

Join inspection, landed quantity, specification, contract remedy, carrier notice and insurance evidence. Commercial and legal decide whether to claim against supplier, carrier or insurer.

A notice, complaint, missed commitment or disputed amount opens a case.

People in the process

PProcurementProcess Owner
QQualityParticipating Team
LLogisticsParticipating Team
LLegalParticipating Team

Records it works with

Relevant agreement, policy or governing record
Transaction, performance and payment history
Notices, communications and supporting evidence

The process is a starting point.The standards are yours.

Configure for the product, route, authorisation and applicable trade requirements. Export-realisation monitoring and eBRC work are separate processes with separate completion evidence.

Keep the work connected.

Commercial and trade finance

Confirm overseas orders on approved risk terms

Reconcile buyer purchase order, product specification, price, currency, Incoterms, payment security and delivery capacity. Commercial and legal approve exceptions before accepting the order.

TLP

Commercial and trade finance

Close letter-of-credit discrepancies before presentation

Review credit wording and amendments against draft invoice, packing list, bill of lading, insurance and origin documents. Give document owners a precise discrepancy list before the bank presentation.

Commercial and trade finance

Respond to documentary bank queries with transaction evidence

Bring contract, shipping bill or bill of entry, transport documents and payment record into the bank query. Treasury reviews the explanation and bank makes its own monitoring decision.

TLB

Explore all Import & export processes.

Order for the work. Room for the people.