Trace demurrage to the event and responsible party

Match arrival, document release, free time, examination and gate-out with carrier bills and contract allocation. Logistics disputes unsupported charges or changes the next shipment plan.

A notice, complaint, missed commitment or disputed amount opens a case.

People in the process

LLogisticsProcess Owner
PProcurementParticipating Team
CCustoms brokerParticipating Team

Records it works with

Relevant agreement, policy or governing record
Transaction, performance and payment history
Notices, communications and supporting evidence

The process is a starting point.The standards are yours.

Configure for the product, route, authorisation and applicable trade requirements. Export-realisation monitoring and eBRC work are separate processes with separate completion evidence.

Keep the work connected.

Shipping and customs

Catch shipment discrepancies before customs filing

Compare order, packing list, invoice, origin evidence and freight instructions against actual quantity and consignee. Logistics clears discrepancies before the broker files the shipping bill.

Shipping and customs

Resolve import clearance queries with the broker

Link customs query to product specification, valuation evidence, licences and supplier invoice. Compliance approves the factual response for the authorised broker’s filing.

Shipping and customs

Resolve rejected imports before storage costs compound

Put inspection failures, customs status, supplier remedy, return or re-export conditions and warehouse charges together. Commercial and compliance select a supported disposition for authorised action.

QPT

Explore all Import & export processes.

Order for the work. Room for the people.