Carry service incidents into contractual remedies

Connect incident chronology, service measurements, exclusions and customer notices to the SLA schedule. Service leadership can validate credits or cure actions with legal and finance rather than conceding a remedy from a dashboard alert alone.

An inspection, incident, assessed signal or proposed operating change requires action.

People in the process

DDelivery & PMOProcess Owner
IInformation SecurityParticipating Team
LLegalParticipating Team
FFinanceParticipating Team

Records it works with

Inspection or incident record
Applicable controls, conditions and approved procedures
Technical findings, photographs and remediation records

The process is a starting point.The standards are yours.

Configure for the engagement, client requirements, data involved and applicable export-reporting scope. Contract, security and employment decisions use your approved review process.

Keep the work connected.

Delivery & PMO

Carry accepted milestones into invoicing

Tie the SOW acceptance test, submitted deliverable, client response, approved changes and purchase order to the billing milestone. Delivery resolves objections or obtains sign-off; finance checks the contractual trigger and prepares the invoice from the accepted record.

CFA

Delivery & PMO

Separate requested extras from baseline delivery

Compare tickets, workshop decisions and sprint changes with the SOW and approved change log. The project lead can identify extra work needing customer agreement before staffing it or quietly consuming fixed-price margin.

Delivery & PMO

Reforecast fixed-price effort when facts change

Reconcile time posted, unfinished work, milestone slippage and approved scope revisions against the latest estimate to complete. The delivery lead and finance can review margin and revenue assumptions before management relies on stale progress figures.

Explore all IT & services processes.

Order for the work. Room for the people.