Answer buyer complaints from the whole project record

Reconcile the agreement, disclosed plan, progress updates, payment ledger and correspondence. Counsel and customer care approve the response and remedy path, with commitments preserved.

A notice, complaint, missed commitment or disputed amount opens a case.

People in the process

CCustomer careProcess Owner
LLegalParticipating Team
PProjectsParticipating Team
CCollectionsParticipating Team

Records it works with

Relevant agreement, policy or governing record
Transaction, performance and payment history
Notices, communications and supporting evidence

The process is a starting point.The standards are yours.

Configure for the parcel, state, project registration and transaction. Title opinions, permissions, RERA reporting and professional certifications require the relevant qualified reviewers.

Keep the work connected.

Sales, collections and customer care

Check allotment terms against the sale commitment

Compare approved price, inventory, area, payment schedule, incentives and disclosed plan with booking documents. Sales and legal settle exceptions before allotment or agreement execution.

Sales, collections and customer care

Catch promised specifications that the plan cannot support

Compare brochures, booking communications and agreements with sanctioned drawings and approved specification changes. Escalate discrepancies before a buyer commitment hardens into a delivery dispute.

PLP

Sales, collections and customer care

Reconcile instalment demands with contractual triggers

Match agreement milestones, certified progress, tax treatment, receipts and approved concessions to each demand. Collections sends only a reviewed, supportable balance.

PFC

Explore all Land & real estate processes.

Order for the work. Room for the people.