Defend a rejected shipment with the right trace

Connect revision, in-process checks, final test, packing, dispatch and buyer complaint to the disputed lot. QA determines technical cause while commercial and legal assess replacement, credit or claim.

An approved commitment is ready for execution or a delivery update is received.

People in the process

QQuality Assurance & Customer QualityProcess Owner
SSalesParticipating Team
LLogisticsParticipating Team
LLegalParticipating Team

Records it works with

Approved scope, commitment or instruction
Current task, delivery and acceptance records
Owner updates and relevant correspondence

The process is a starting point.The standards are yours.

Configure for the actual site, process, workforce and materials. Applicable labour and factory rules, pollution consents, waste, chemical, electrical and fire requirements depend on the activity and jurisdiction. MSE cases require an eligibility and forum check.

Keep the work connected.

Quality Assurance & Customer Quality

Settle incoming nonconformities against production need

Bring inspection results, accepted concessions, lot traceability and near-term demand into one disposition case. QA decides return, rework or controlled use; purchasing pursues the corresponding supplier remedy.

Quality Assurance & Customer Quality

Reconcile subcontracted output and customer-owned material

Match issued material, subcontract receipts, wastage limits, inspection acceptance and open debit notes. Quality and finance can close only the quantity and charges supported by the account.

Quality Assurance & Customer Quality

Close buyer audit findings with verified controls

Tie buyer observations to actual process changes, training, records and follow-up checks across the factory. QA verifies effectiveness before representing an item as closed to the customer.

OEH

Explore all Manufacturing processes.

Order for the work. Room for the people.