Resolve temperature excursions before customer acceptance

Tie logger traces, lane/packaging qualification, lot records and delivery terms to an excursion. QA decides product usability; exports manages customer notice, replacement and carrier claim.

A notice, complaint, missed commitment or disputed amount opens a case.

People in the process

EExport Operations & DistributionProcess Owner
QQuality AssuranceParticipating Team
CCommercialParticipating Team
LLogisticsParticipating Team

Records it works with

Relevant agreement, policy or governing record
Transaction, performance and payment history
Notices, communications and supporting evidence

The process is a starting point.The standards are yours.

Configure by product, authorisation and destination market. Regulatory Affairs and authorised quality personnel retain product-change, submission and batch-release decisions. Safety reporting and UCPMP requirements use the applicable reviewed scope.

Keep the work connected.

Export Operations & Distribution

Release export orders only for cleared market supply

Connect customer order, product registration, QA batch status, remaining shelf life and destination documents. Exports books a shipment after specialist release and commercial clearance.

RQC

Export Operations & Distribution

Reconcile shipment documents to the released lots

Check batch, expiry, quantity, consignee and market label across invoice, certificate, packing and dispatch records. Export operations corrects mismatches before customs or customer clearance stalls.

Regulatory Affairs

Scope a product change across registered markets

Map proposed site, process, formula or specification changes to product dossiers, approved manufacturers and target markets. Regulatory affairs determines each filing route and implementation gate with QA before commercial rollout.

QMR

Explore all Pharma processes.

Order for the work. Room for the people.