Resolve delivery deviations with the right specialists

Route excursion or delivery records to quality, commercial and legal decision-makers.

An approved commitment is ready for execution or a delivery update is received.

People in the process

EExport Operations & DistributionProcess Owner
QQuality AssuranceParticipating Team
PPackagingParticipating Team
CCommercialParticipating Team

Records it works with

Approved scope, commitment or instruction
Current task, delivery and acceptance records
Owner updates and relevant correspondence

The process is a starting point.The standards are yours.

Configure by product, authorisation and destination market. Regulatory Affairs and authorised quality personnel retain product-change, submission and batch-release decisions. Safety reporting and UCPMP requirements use the applicable reviewed scope.

Keep the work connected.

Export Operations & Distribution

Release export orders only for cleared market supply

Connect customer order, product registration, QA batch status, remaining shelf life and destination documents. Exports books a shipment after specialist release and commercial clearance.

RQC

Export Operations & Distribution

Resolve temperature excursions before customer acceptance

Tie logger traces, lane/packaging qualification, lot records and delivery terms to an excursion. QA decides product usability; exports manages customer notice, replacement and carrier claim.

QCL

Export Operations & Distribution

Reconcile shipment documents to the released lots

Check batch, expiry, quantity, consignee and market label across invoice, certificate, packing and dispatch records. Export operations corrects mismatches before customs or customer clearance stalls.

Explore all Pharma processes.

Order for the work. Room for the people.